Refund Policy

Last Updated: March 29th ,2025

At BackMyShop, we strive to create a marketplace where vendors can showcase their products and customers can shop with confidence. Since BackMyShop is a platform that connects buyers and independent vendors, refund policies may vary depending on the vendor. Below are our general refund guidelines:

1. Vendor-Specific Refund Policies

Each vendor on BackMyShop sets their own refund and return policies. Before making a purchase, we recommend reviewing the vendor’s specific policy listed on their store page or contacting them directly for clarification.

2. Refund Eligibility

Customers may request a refund under the following conditions:

• The item received is significantly different from its description or images.
• The item is damaged or defective upon arrival.
• The order was never fulfilled by the vendor.
• The wrong item was shipped.

3. How to Request a Refund

If you believe you are eligible for a refund, follow these steps:

1. Contact the vendor directly through the BackMyShop messaging system within 14 days of receiving the item.
2. Provide clear evidence, such as photos or order details, to support your claim.
3. Allow the vendor 7 business days to respond.
4. If the vendor does not respond or resolve the issue, you may escalate the request to BackMyShop support at [support email] with your order details and communication history.

4. Refund Processing

If the vendor approves the refund, it should be processed through the original payment method within 5 business days.

If the refund request is escalated and approved by BackMyShop, we will facilitate the refund per our dispute resolution process.

Shipping costs may be non-refundable, depending on the vendor’s policy.

5. Digital Products & Services

Refunds for digital products or services are subject to the vendor’s policy. In general, refunds will not be issued for downloadable or one-time-use digital goods unless there is a clear issue with delivery or functionality.

6. Non-Refundable Items

The following items are generally non-refundable unless explicitly stated by the vendor:

• Customized or personalized items.
• Perishable goods (e.g., food items, flowers).
• Intangible services that have already been rendered.

7. Dispute Resolution

If a dispute arises between a buyer and a vendor, BackMyShop will act as a mediator where necessary. Both parties must provide documentation to support their claims. Final decisions will be made based on available evidence and our platform’s policies.

8. Contact Us

If you have any questions regarding refunds, please contact us via the contact page. We are here to assist you and ensure a positive shopping experience.

By making a purchase on BackMyShop, you agree to this Refund Policy.