BackMyShop Support Policy

Welcome to BackMyShop! We’re here to empower aspiring entrepreneurs to test and sell their product ideas, but as a platform, not a marketplace, we have specific boundaries regarding support. Please review the following policy to understand how we assist users and the scope of our support.

General Support Scope

Our support team is here to assist with:

• Account setup and troubleshooting.
• Technical issues related to using the BackMyShop platform.
• Questions about platform features and functionality.
• Facilitating communication between customers and vendors when issues arise.

For help, please contact our support team via the Contact Us page.

Vendor Responsibility for Orders

When you purchase a product on BackMyShop, you’re buying directly from a vendor, not BackMyShop. Vendors are:

• Fully responsible for processing, fulfilling, and shipping your orders.
• Required to provide accurate product descriptions, pricing, and delivery timelines.
• Accountable for addressing issues such as product defects, delivery delays, or incorrect orders.

If you experience an issue with your order, we recommend contacting the vendor directly through the communication tools provided on the platform.

Order Disputes and Resolutions

While BackMyShop is not involved in transactions, we strive to maintain a fair and trustworthy environment. In cases of disputes:

• Contact the Vendor First: Vendors are responsible for resolving customer issues, including refunds or replacements.
• Reach Out to Us for Assistance: If the vendor does not respond or the issue remains unresolved, you can contact our support team. We will:
  • Attempt to mediate between you and the vendor.
  • Investigate any violations of our policies by the vendor.
  • Impose sanctions on vendors who fail to uphold their obligations (e.g., suspending or banning their account).

Important: BackMyShop cannot guarantee refunds or replacements, as transactions are managed directly by vendors.

Platform Limitations

As a platform, BackMyShop:

• Does not stock, ship, or manage products sold by vendors.
• Does not guarantee the accuracy, quality, or legality of vendor listings.
• Is not liable for disputes, damages, or losses resulting from transactions between customers and vendors.

Refund Policy

Refunds and returns are determined and managed by each vendor. BackMyShop does not handle payments, refunds, or returns directly. Customers should review the vendor’s refund policy before making a purchase.

Prohibited Activities

To ensure a safe and positive experience for all users, BackMyShop prohibits:

• Fraudulent activities, such as false advertising or failing to deliver purchased products.
• Selling illegal, counterfeit, or prohibited items.
• Harassment or abusive behavior towards customers, vendors, or support staff.

Violations of these policies may result in account suspension or termination.

Technical Support

If you encounter technical difficulties with the platform, such as:

• Issues with your shop setup or links.
• Problems with accessing features or managing your account.
• Errors during checkout or payment processing.

Please contact our support team, and we will resolve the issue promptly.

Customer Privacy

We take your privacy seriously. Any personal data collected during your use of BackMyShop is handled in accordance with our Privacy Policy. Sensitive payment information is managed by our payment processor, Stripe, and is never stored on our servers.

Contacting Support

Our support team is available Monday to Friday, 9 AM – 5 PM CST. You can reach us via:

• Contact Form: Available on our Contact Us page.

Disclaimer

BackMyShop operates as a platform to connect vendors and customers. By using the platform, you acknowledge that BackMyShop is not responsible for the actions of vendors or customers, including but not limited to the quality of products, delivery timelines, or refund policies.

Thank you for choosing BackMyShop! We’re excited to help you start your journey in eCommerce.